In order to provide the best possible service we have implemented a 'ticket'
based support system. If you have an enquiry or require any form of assistance please
click here to submit a support request.
We aim to answer all support requests within one working day. If you have previously
submitted a support request and have not received a response by email it could be
because it's gone into your spam folder (see instructions below). You can access
your support ticket to read our response by going to the support system and entering the tracking number - if you don't
have the tracking number don't worry, enter your email address in the box provided
and our system will email you the necessary information - but remember, if our emails
are going into your spam folder you won't receive the reminders either (see instructions
Before contacting us we suggest you check our Frequently Asked
Questions (FAQs) as you may find that your question has already been asked!
Please be careful when entering your email address - whilst our response to your
support request will be accessible via our support system, if you enter the wrong
email address you won't know when we've posted a reply to you!!
If you use a free email address (such as hotmail, yahoo, gmail, etc) then
we recommend you add starsinmyeyes.tv and starsinmyeyes-support.com to your list of 'friendly' senders as we
do find that our replies to users sometimes don't reach them because they end up
in a spam folder somewhere!