In order to provide the best possible service we have implemented a 'ticket' based support system. If you have an enquiry or require any form of assistance please click here to submit a support request.

We aim to answer all support requests within one working day. If you have previously submitted a support request and have not received a response by email it could be because it's gone into your spam folder (see instructions below). You can access your support ticket to read our response by going to the support system and entering the tracking number - if you don't have the tracking number don't worry, enter your email address in the box provided and our system will email you the necessary information - but remember, if our emails are going into your spam folder you won't receive the reminders either (see instructions below!)

Before contacting us we suggest you check our Frequently Asked Questions (FAQs) as you may find that your question has already been asked!

Please be careful when entering your email address - whilst our response to your support request will be accessible via our support system, if you enter the wrong email address you won't know when we've posted a reply to you!!

If you use a free email address (such as hotmail, yahoo, gmail, etc) then we recommend you add starsinmyeyes.tv and starsinmyeyes-support.com to your list of 'friendly' senders as we do find that our replies to users sometimes don't reach them because they end up in a spam folder somewhere!