StarsInMyEyes.TV Support
Safeguarding Your Privacy
Our system has certain safeguards to help protect your privacy, but these safeguards cannot prevent you from putting sensitive
information into information fields on your profile or in your resume.
In order to protect the privacy of all our members we do provide a contact facility on the web site that enables registered
agents to submit an inquiry to a profile holder - this is done via our internal messaging service and doesn't reveal any
personal contact information, such as your email address or last name to the agent. However, VERIFIED agents (agents
that we know are genuine, responsible organizations) WILL be able to see your telephone number on your profile, but ONLY
if you've checked the box in your control panel to make this available.
If you upload a resume to your profile you must remember that this will be visible to the general public and therefore
you should ensure that you do not include any sensitive or personal information such as telephone number(s), email or
postal address, SSN number, etc
We strongly recommend that you do NOT include any sensitive information in the 'Experience', 'Personal Profile' or 'Skills'
areas of your profile - publishing your telephone number or email address in these areas could lead to unsolicited spam
mail or worse.
StarsInMyEyes.TV cannot be held responsible for any consequences resulting from a profile holder publishing personal and/or
confidential and/or sensitive information in publicly viewable fields in their profile.
How can I contact you
Details of how to contact us are contained on our
support page
How can I make sure I receive emails from StarsInMyEyes?
Junk mail filters can often cause more problems than they solve because it means people don't receive emails they really
want. You can help overcome this problem by adding us to your address book or safe senders list.
click here to see our handy
guide on how to do this!!
I can't remember my user name?
Your user name will be the email address you used when you first registered with StarsInMyEyes
Are all these jobs for real?Some of them sound too good to be true!
All listings submitted for inclusion on the site are vetted by our editorial team in order to satisfy ourselves that they
are genuine opportunities. WE DO NOT PUBLISH LISTINGS THAT WE KNOW TO BE FAKE OR MISLEADING. If you find a listing that
you believe is misleading or fraudulent please inform us so we can investigate.
What do I do if I forget my password?
If you attempt to log in using an incorrect password an error message will be displayed stating “Login failed – Sorry
but your password appears incorrect. Lost it? Click here to retrieve it”. All you need to do is click on the link and you'll be able to enter your email address to get notification of your password. Alternatively you
can
click here to request a reminder
How can I tell which browser I'm using?
Check our
Hints & Tips item for guidance
on how to check you're browser version
I've filled in all my profile information but some of it isn't appearing
on the web site. Why?!
This is probably because you're a basic (free) subscriber. There are certain limitations on what facilities are
available to non-paying members. For example, you can upload a lot less images, you can't access the APPLY NOW information
for listings, and certain elements of your profile won't be displayed on the web site. Also, some of our special subscriber
bonuses won't be available to you. ALL of the features of the web site will become available to you if you upgrade to a
paid subscription - and this can cost as little as 13p per day! If you want to upgrade, just log in and then click on
the 'ACCOUNT' tab on your profile control panel - you'll see all of the upgrade options available to you on there.
Why can't I see certain menus and information on the site?
This site uses javascript to display certain information and you need to make sure that javascript is enabled on your
browser.
I can’t upload images, mp3s or my CV when using my iPad or other Apple devices.
Unfortunately Apple iOS blocks direct file access other than to native applications and therefore you cannot upload files
via a website control using these devices at this time.
What is the best resolution for viewing the site?
In order to appreciate everything our web site has to offer we recommend a MINIMUM browser resolution of 1024x768. You
will still be able to see all of the information at a lower resolution (e.g. 800x600) but you will find that you will need
to use a horizontal scroll on some pages, and certain elements of a page (e.g. tabs) may appear in slightly the wrong
position.
I submitted a support enquiry but have not received an acknowledgement or a reply?
We aim to answer all inquiries within 4 working hours. If you have not received a reply within that timescale you should
first of all check to see whether our emails are being placed in a spam folder. Holders of free email addresses such as
Hotmail, Yahoo, GMail etc should be especially careful of this. You should allow starsinmyeyes.tv as a 'non-spam' sender.
Certain email addresses (such as libraries) do not permit incoming emails and you will never get a reply from us. If you
think that this may be causing a problem for you then we recommend that you submit an inquiry using an alternate email
address (perhaps that of a friend) ... if you do this, make sure that you include the email address which you used to register
so that we can identify you!
click here to read our guide on
how to help ensure you receive our emails.
How do I know my personal and financial details are secure?
Your profile control panel is protected by enhanced security that encrypts all data using 128bit encryption. We use an
SSL certificate that confirms communication between your browser and secured areas of our website is encrypted. Whenever
you are in a secure area of our web site you will see a padlock symbol displayed on the address bar of your browser in
Internet Explorer, on the bottom right in Firefox or on the top right in Safari. You can confirm the validity of our SSL
certificate by clicking (or double-clicking in Firefox) the padlock to display the security credentials.
When you set up a subscription you are transferred to Paypal's secure servers where you will
also see a padlock symbol displayed in your web browser. You can verify the security credentials of Paypal in the
same manner as described above.
What's an RSS feed and how can I use one?
Put simply, an RSS Feed is a way of getting all the latest listings straight to your desktop or inbox. For more information
about RSS feeds
click here
How will I know if my applications are reaching the right people?
Unlike some of our competitors, a lot of the opportunities displayed on StarsInMyEyes provide you with DIRECT contact information
so you will always be in control and you will always know that your applications aren't just disappearing into a database
somewhere! There are occasions though when the company or individual submitting the listing opts to use our automated
application process; on these occasions the application process will mean that you submit your StarsInMyEyes profile for
review by the advertiser. When you do this you’ll get a confirmation message in your Control Panel inbox.
What is your Privacy Policy and am I able to see what personal information
you hold for me?
StarsInMyEyes dot TV is registered with the Information Commissioner and we comply with the requirements of the Data Protection
Act. All of the information held about you can be viewed by logging into your profile. You can view our Privacy Policy
by
clicking here
I'm entering my user name and password correctly but I cannot log in?
It sounds like your browser is blocking our cookie. You can try a quick test to see if cookies are enabled on your browser
by running a simple test ... when you click on the link that follows you will be taken to a new page - if it's blank it
means cookies aren't enabled in your browser, if it contains a long string of 'gobbledeegook' that means cookies ARE enabled!
You will need to use your browser BACK button to come back to this page once you've run the test ... when you're ready
to run the test
click here!
If cookies aren't enabled then here's a guide on what to do : In Internet Explorer you should select Tools | Internet
Options | Privacy from the drop-down menu, and then click on the 'sites' button. In the field marked 'address of web site'
enter http://www.starsinmyeyes.tv and then click on the button marked 'allow'. Then click on 'OK' until the windows are
all closed. In Firefox you should select Tools | Options and then click on the 'privacy padlock' symbol. There should
be a tick in the box marked 'allow sites to set cookies'; if this box is ticked and you're still having a problem then
click on the 'exceptions' button, enter in the 'address of web site' field, click on the 'allow' button and then click
'close' followed by 'ok'. If you are still unable to log in then it's possible there is an error with your registration
profile and we will need to investigate. Please submit a support request using our
support ticket system.
How can I submit an opportunity to be listed on your web site?
If you want to submit an audition or other opportunity to be published on StarsInMyEyes you'll need to create a
commercial registration (don't worry, there's no fee!) - if you already have a commercial registration with us all
you need to do is log in and then click on 'Add Listing' on the top menu!
When a listing states 'travel expenses' does this mean that I will be paid my
travel costs to an audition?
This is highly unlikely.What this normally means is that travel expenses will be paid for anyone that is cast in the production.
This term is normally used for low-budget films where there is no (or little) fee for the actual work involved.
When I click on some menu items or options, nothing happens?
Certain parts of our web site use pop-up windows to display information; if you have a pop-up blocker activated in your
web browser then you need to modify its settings so that it 'allows' pop-ups from starsinmyeyes.tv. A temporary way of
solving this problem can also be to hold down the CTRL key (Apple Key for Mac users) when you click on a link – this should
temporarily allow the pop-up you want to see.
Is it essential that I have previous experience?
No, not really! Sometimes a 'fresh face' is just what's wanted! Without a doubt, experience can be useful and certainly
list details of any previous experience in your profile. Listings often state whether experience is required - be mindful
of this when you apply!
Someone told me that I need to be a member of Equity before I can get work in TV,
movies or the theatre - is that true?
No! It used to be the case but Margaret Thatcher outlawed 'closed shops' so you no longer need to be an Equity member to
be able to work in front of camera or on stage.
Do I get to pick and choose what work I do?
The short answer is yes - you're your own boss! The long answer is that it's advisable when you are developing a work history
to be willing to accept any work that is offered to you (within reason) - it's all experience and builds up your portfolio
and you wouldn't be serving your own best interests if you got a reputation for being picky. Expecting to work only in
something that really appeals to you is fine, but it will undoubtedly considerably limit your options!
If I join an agency will I be expected to pay commission?
First of all we must stress that StarsInMyEyes is NOT an agency - we do NOT offer employment to any of our members, merely
provide the information they need to attend auditions and apply for opportunities.
If you choose to join an agency you should be aware that most agencies will charge a commission to artists of between
10% and 20% (normally around 13% to 15%). Joining an agency can be a sensible move as some of the major productions will
only recruit background artists/extras via an agency. Bear in mind that the agency will probably have to charge VAT on
their commission, and will also have to deduct national insurance.
Are there any age limits on who can register?
There is no age restriction on who can register on our web site but our Terms & Conditions require that any person
under the age of 16 has obtained the permission of a parent or guardian.
What does 'actable age range' mean in my profile?
Most people can pass for younger or older than their actual age; some are lucky enough to get away with 10 or even 20
years younger, whilst others can pass for several years older. If you're unsure of your actable age range, just choose
not specified in your profile.
Why do you charge a subscription fee?
Achieving your dreams in the entertainment industry can be challenging enough. Our mission is to help you in reaching
your goals by providing you premiere access to the highest quality database of jobs, high-level industry contacts, and
community resources available. The entertainment industry is constantly changing, and maintaining current and accurate
listing information on a website like this is a tremendously labour-intensive process! For less than 7 pence a day*
we nurture relationships with industry decision makers, find ‘hidden’ job opportunities and make them available to you
all in one easy-to-use web service. If you take your career seriously and are committed to making it big, or even if you
are new to the industry but looking for a faster, easier way to get discovered in the entertainment world, StarsInMyEyes.TV
is an indispensable resource investment in your career. We pride ourselves on your success and love hearing your stories!
(*Based on annual subscription of £44.95)
How much work can I expect to get and how long will it take to start coming in?
There are no guarantees in this industry; even well known celebrities have dry periods! You are free to apply for as many
opportunities as you wish and your success will depend on your suitability for the opportunity. If the advertiser is interested
in you, they will make direct contact.
Where can I view your Terms & Conditions?
Our full terms and conditions can be
found here
Can you be contacted by telephone?
As an online service, our preferred means of contact is via the web site using our
support ticket system. If you wish to contact us by telephone you can call 0844 448 4439 - however, before calling us please review all of our FAQs as it's quite possible
that your question has already been answered!
We will
not respond to requests for details about how to apply for any of the opportunities featured
on the web site as this information is available to all members with a subscription level of bronze and above. If you are
only a basic subscriber you will not be able to access that information and will need to upgrade.
How can I cancel my subscription?
Cancelling your subscription is a straightforward process but it MUST be done via your Paypal account. We CANNOT do this for you. To cancel your subscription these instructions are provided by Paypal:
Cancelling a subscription cancels all future scheduled payments of that subscription. A subscription can be cancelled up until the day before the next scheduled payment in order for you not to be charged. Click the Settings Icon near the top of the page. Select Preapproved Payments under 'Payment settings.' Select the merchant whose agreement you want to cancel and click Cancel. Click Cancel Profile to confirm your request. Once you have cancelled your subscription a message will appear in your inbox confirming the cancellation and the next payment date on your control panel will display 'Cancelled' or 'Cancellation Pending' depending on your subscription type. Access to premium content will continue until the date of subscription expiry.
How can I unsubscribe from your mailing list?
If you no longer wish to receive newsletters and other information from StarsInMyEyes then you should either use the link
provided in one of our emails or you can complete our
email address removal form